Exchange policy

A new order must be placed online to initiate the exchange process.  Exchanges for unused merchandise will only be made thirty (30) days from date of purchase. We will not accept exchanges after thirty days or for used product. You will be responsible for all shipping costs involved in exchanging goods unless the exchange is a result of our error. Exchanges are available only in the sizes and colors listed, and are limited to stock on hand. A $5.00 Restocking Fee will be assessed for all exchanges.

When you are ready to ship the exchange, please include the packing slip and/or a note with:

1. Your Full Name
2. Order date or order number
3. Current Shipping Address
4. E-mail address
5. Daytime telephone number
6. Reference the new Order Number

Wrap all packages securely and send to:

Dancethreads.com
c/o Stepping Out
Attn: Customer Service Exchanges
11405 E. Firestone Blvd. Ste E
Norwalk, CA 90650

For your protection, consider using UPS, FedEx or Insured US Parcel Post for shipment. We do not recommend that you send parcels uninsured. Please allow 7-14 business days from the day we receive your package for your exchange to be made.
 
A refund will be processed for the initial order less applicable Restocking and Shipping fees.

ALL BODYWEAR AND LEGWEAR SALES ARE FINAL

Bodywear and Legwear are considered intimate apparel and due to sanitary reasons we cannot accept returns or exchanges.

For defective merchandise: Please contact us so we can determine the proper steps in solving the problem.